How do I Apply?
Telephone: 0800 056 8669
Fax: 01268 503635
Email: cardnetsalescentre@lloydstsb.co.uk
Post: Cardnet Merchant Services
Cardnet House
Paycocke Road
Basildon
Essex
SS14 3HX
An account manager will contact you within 48 hours from when your details are received. Please include your contact telephone number when emailing so we can contact you during normal office hours
Back to topHow much does it cost?
At Cardnet we recognise that no two businesses are the same, and that no two will have the same needs. This is why we’ll work closely with you to create a competitive, tailor-made pricing solution to suit the individual needs of your business.
We always try to make our rates and charges competitive. And we do our best to make the figures easy to follow so you can make comparisons.
Our charges are calculated using a number of key factors:
- the type of business you operate.
- the volume and value of card transactions you will process.
Our charges are made up of:
- A joining fee - to cover the cost of setting up your account with a minimum 12 months agreement
- Credit cards - we charge a percentage of the value of credit card payments you accept
- Debit cards - we charge a flat fee for each debit card transaction
For convenience, all service charges are paid by monthly direct debit.
Terminal costs
You can rent a terminal from one of our terminal vendors. The cost varies according to the type of terminal you choose.Back to topWhat point of sale equipment is available?
Electronic solutions at the point of sale
Cardnet offers a range of electronic terminals from approved suppliers. As well as the normal desk-top devices we can also offer you portable, and mobile solutions. All the terminals we support are chip and PIN capable, giving you and your customers a greater level of security. Throughout our entire product range you will find:Fast and safe automated payment of transactions - including authorisation
0800 'freefone' authorisation calls
Faster, more efficient processing of each sale
Ability to accept electronic and 'on-line' only cards, including Maestro, Solo and Electron
Automated end of day reconciliation process
Compatibility with all major credit card schemes
Integrated solutions at the point of sale
More and more businesses are investing in computerised point of sale and stock control systems. With the right software and hardware upgrade, many of these systems are able to process and authorise card transactions.Cardnet regularly tests and approves many different software solutions for card authorisation and processing, and we have relationships with most well known suppliers. Our Cardnet support team can provide specialist technicians to help you with the speedy and efficient development of your chosen system. A list of Cardnet approved suppliers is available on request.
Finding the best solution for you
Cardnet has strong relationships with many of the UK's leading suppliers of both electronic and integrated point of sale solutions. We are not tied to one single supplier which means we are ideally placed to help you find the best solution to meet your business needs and guide you through purchasing, installing and operating a card acceptance facility.Back to topAdditional Services
My Merchant View
My Merchant View (MMV) is a secure website, which will enable you to manage your card payments through Cardnet, on line, 24 hours a day, 7 days a week. As well as giving you access to your monthly statements, MMV also has the following benefits:- Helps reduce chargebacks
- Helps reduce administrative costs and resources
- Provides an additional fraud prevention tool
- Gives you the ability to download data onto standard spreadsheets improving management analysis and control
- Helps identify operational improvements
If you would like to learn more about MMV, you will find a 'Guided Tour' at www.mymerchantview.net.
Address Verification Service (AVS) and Card Security Code (CSC)
The Address Verification Service and Card Security Code gives you extra security when accepting Card Not Present (CNP) transactions. The AVS allows you to check the numerical part of a customer's post code and statement address with their card issuing bank.The Card Security Code (CSC) is the 3 digit number printed on the signature strip on the back of the card, directly after the card number.
Electronic mobile phone top-ups
Electronic mobile phone top-ups are available on selected terminals enabling you to top up your customers’ mobile phone electronically and earn yourself extra income through commission.Internet
If you are thinking of expanding your business by trading over the Internet we can give you the help and guidance you need to accept payments on-line. The good news is that new security measures have recently been introduced to give both you and your customers extra confidence when conducting transactions over the Internet. These new initiatives are Verified by Visa (VbyV) and MasterCard SecureCode.Verified by Visa (VbyV) and MasterCard SecureCode are industry wide initiatives introduced to combat fraud over the Internet. Much like chip and PIN for ‘over the counter’ transactions, cardholders who register for this service will be required to input a personal PIN or password at the time of the transactions to confirm they are the genuine cardholder.
For more information visit www.visaeurope.com/verifiedbyvisa and
www.mastercardmerchant.com/securecode.
Purchasing Card
Purchasing cards are issued by companies to their employees for business purchases. This is a fast growing segment of new payments. Purchasing cards avoid the need for paper invoices or complicated VAT reporting.For further details of Lloyds TSB's Purchasing cards please see www.lloydstsbcorporatemarkets.com/corporateservices . Cardnet can offer you the complete purchasing card solution for both Visa and MasterCard products.Cashback
Providing you have received written confirmation from Lloyds TSB you may, when presented with a Visa Debit, Maestro or Solo card as a means of payment, offer the Purchase with Cashback service.Visa Global Invoice Specification (VGIS)
Many of your customers are now realising the benefits of using Visa Purchasing (VP), a way of paying for goods and services which streamlines the process and reduces the administration costs of lower procurement. Not only are there benefits for the buyers, but as a supplier your organisation will be able to provide enhanced customer service and achieve your own process and cash flow efficiencies. Integral to the Visa Purchasing service is an improved VAT reporting process that has been endorsed by Customs & Excise.In order to accommodate different supplier accounting routines and the different needs of your customers, the VP VAT process has been designed to operate at two different levels:
- Visa Global Invoice Specification (VGIS) which enables you to send itemised invoices to your customers via the Visa Purchasing system. This was formerly known as Line Item Detail (LID); and
- Summary VAT which enables less detailed information to be sent to your customers whilst, in most cases, still providing them with the necessary evidence to reclaim the VAT they incur.
Which of these is appropriate for your business will depend on your customers’ needs, your own accounting systems and the type of point of sale (POS) device you have chosen. LTSB Cardnet will help you in choosing the appropriate POS device for your business needs.
Gratuity
The transaction amount may be changed in order to add a gratuity if:- You have been authorised by Lloyds TSB to do so.
- Your terminal provides this function
- The cardholder has given their permission
Polling
If your electronic terminal is equipped with a pre-auth or 'tipping facility' you may need a polling bureau to process your transactions.Back to topHow am I going to trade?
Card Present
For retailers wanting to take card transactions face to face.Card Not Present (CNP)
Providing you have received written confirmation from Lloyds TSB you may accept transactions from a cardholder on a written order form or by telephone.Internet
Providing you have received written confirmation from Lloyds TSB, you may accept debit and credit card payments online.Back to topCan I take foreign currency?
Multi Currency
Cardnet can process card transactions in a number of currencies with the option of settlement in either sterling or the relevant currency.Dynamic Currency Conversion (DCC)
Dynamic Currency Conversion (DCC) will allow you to offer MasterCard and Visa cardholders from overseas the option of being charged in their own currency at the point of sale. The other key advantage of Dynamic Currency Conversion is that your business will receive a share of the commission due on all currency transactions.
If you would like more information about these services please call us on 0870 901 7915.
Am I ready to start trading?
Lloyds TSB Cardnet can help your business to grow, but are you ready to apply yet? There are several things that you need to consider before you apply for merchant services through Cardnet;
Your business bank account - Please make sure you have a business bank account open because we'll need your bank sort code and account number to set up your merchant account with us. Lloyds TSB can provide excellent and highly competitive business accounts to suit your needs. Please click here to learn more and link with our Business Banking web page.
Your web site - If you wish to open an internet account with us, you must have your website up & running so we can link our facilities with your site.
Your start date - You need to allow 10 – 15 working days from when you sign your application forms for your Cardnet account to be set up.
Your business - To help us make sure we set you up with the right facilities, we'll need to understand how your business will operate. You will need to have a business plan and financial forecasts showing how you plan to grow your business.
Your turnover – Lloyds TSB Cardnet is suitable for all types & sizes of business. As a guide however, you should look to be taking a minimum of around £1000 per month on cards
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